Product Support Engineer állás

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Climate Control offers hydraulic solutions for water-based heating and cooling systems to achieve a perfect indoor climate with minimal energy consumption. Our leading brands have been used in over 100,000 building projects worldwide and offer products and solutions in three key areas: Pressure maintenance and water quality, regulation, control and actuators, and thermostatic control.

About the Role

The Engineering Support Center (ESC) is the internal technical department of Hydronic Engineering, providing high‑level engineering and application support to IMI’s international sales teams.
As an Technical Support Engineer, you will remotely and on-site support IMI colleagues worldwide, focusing on the technical performance, application, troubleshooting, system integration, and documentation of IMI products.

Supported product families include IMI‑designed or IMI‑distributed electrical, electronic, and BUS‑based solutions (e.g., control valves & actuators, controllers, and related technologies).

This is a highly technical, customer‑oriented role requiring strong problem‑solving skills, autonomy, and the ability to communicate complex information clearly.

Key Responsibilities

Technical Support & Collaboration

• Provide high‑quality technical support in English to Climate Control colleagues.
• Maintain close collaboration with R&D teams: gather technical information, give feedback, share field insights, and contribute to continuous product development.
• Actively contribute to developing the ESC support function—knowledge sharing, process optimization, and new service ideas.
• Proactively manage a dedicated customer group, ensuring timely and accurate task delivery.

Independent Task Execution

• Work independently and communicate directly with IMI internal and external customers.
• Explain and justify technical solutions and recommendations.
• Interpret technical requests in English and gather all required data to complete tasks.
• Provide written technical summaries and customer‑ready documentation in English.

Specialization & Knowledge Development

• Create “FAQ‑style” technical articles for recurring issues in your product area.
• Support product development by preparing recommendations for new products, tools, or software.
• Review and validate IMI technical documentation (catalogues, manuals, instructions).

Engineering & System Support

• Support design engineers by reviewing HVAC/automation system plans and proposing alternative technical solutions.
• Create calculations, data lists, and Excel‑based documentation.
• Prepare drawings or technical sketches about product application in design-phase projects.
• Monitor industry trends and evaluate applicability to IMI’s future offerings.

Advanced Responsibilities

• Deliver internal trainings and hands-on sessions.
• Support remote investigation of faulty products and provide repair recommendations.
• Participate in commissioning, troubleshooting, or repair activities for IMI products in Hungary and surrounding countries.

Required Qualifications & Experience

• University degree (BSc or equivalent )in Electrical or Electro-Mechanical Engineering.
• At least 5 years of practical experience in building automation
• Proficient MS Office skills.
• Good MS Office skills (AutoCAD basics a plus).
• Strong written and spoken English communication skills (min B2 level - Upper Intermediate)
• Precise, reliable work style with strong attention to detail.
• Fast and enthusiastic learner—willing to master IMI products, ESC procedures, and all required software tools.

What do we offer

• A competitive benefits package, including remote working, flexible hours, language courses, mobility and cafeteria options, life insurance.
• Company car with fuel card.
• A highly collaborative work engaging with and learning from an extensive network of technical professionals.
• Education-focused environment and facilities, regular trainings, international environment.
• The possibility to bring your know-how to the service of a growing division that is part of the international engineering group IMI.

Join us and grow your technical career in a global engineering environment!

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