IT Support - Debrecen

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CATL is building its second European production base in Debrecen to serve the European market even more efficiently and to develop its international production network. Let's work together for the future of electromobility in Europe!

Date: Sep 12, 2026
Job Number: 2768

Job Type:
Job category: Permanent

Description:
Build the future of electromobility with us - in Debrecen!
The world's leading battery manufacturer, CATL, is opening its second European production base in Debrecen! Be part of an innovative, green, and forward-looking industrial revolution, and join us in shaping Europe's sustainable mobility!

What tasks await you?

• Manage daily IT tickets, service requests, and incident reports via the company's ticketing system.
• Diagnose and resolve common hardware and software issues for laptops, desktops, and peripherals;
• Process user requests, such as account management, access provisioning, and password resets;
• Support end users with general IT inquiries, providing both remote and on-site assistance;
• Configure, deploy, and document IT equipment (laptops, desktops, monitors, and accessories);
• Maintain accurate inventory and asset management records for IT hardware;
• Escalate complex technical issues to higher-level support teams when necessary;
• Collaborate with the OS and infrastructure teams to ensure compliance with IT policies and security standards;
• Perform routine system checks, software installations, and updates to ensure device reliability;
• Contribute to the continuous improvement of IT support processes and documentation.

You are the perfect candidate if you obtain:

• Bachelor's degree or vocational qualification in Information Technology, Computer Science, or a related field.
• Previous experience in IT support, helpdesk, or a similar technical assistance role;
• Good understanding of operating systems (Windows 10/11), Microsoft 365, and basic networking concepts;
• Experience with ticketing systems (e.g., ServiceNow, Jira, or similar);
• Hands-on experience with laptop and desktop configuration, hardware troubleshooting, and software deployment;
• Strong communication and customer service skills, with a proactive and problem-solving mindset;
• Fluency in English and Hungarian are mandatory;
• Ability to prioritize tasks and manage multiple support requests simultaneously;
• Familiarity with ITIL processes and corporate IT environments is an advantage.

It's an advantage if you have the following:

• Knowledge of Active Directory and user management.
• Experience with imaging tools and remote management systems (e.g., Ivanti, Intune).
• Basic understanding of network troubleshooting (VPN, Wi-Fi, IP configuration).
• Awareness of cybersecurity and data protection best practices.

What we offer you:

• Bonus: We reward your work with two annual bonuses;
• Cafeteria (SZÉP Card): A monthly cafeteria benefit that you can freely use for leisure or cultural expenses;
• Meal Support: We cover half the cost of one main meal per day - you can choose from both Hungarian and Chinese menus to keep you energized;
• Commuting Support: Company bus or fuel allowance to ensure a smooth commute every day;
• Employee Referral Program: You recommend, we pay;
• Internal Training: We provide in-house training to support your professional development.