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Tedd közzé az önéletrajzod - Csak néhány másodperc az egész

English - Győr

Rendezés alapja: -
    • Answer customer incoming calls/chat/emails.
    • Enters orders into ERP system.
    • Review and resolve blocked orders.
    • EDI process knowledge and resolve ASN issues.
    • Az összes állás: Dana Incorporated – Állások itt: {3} – állás: Customer Service Representative - Győr 9027 megtekintése
    • Keresés fizetések szerint: Customer Service Specialist itt: Győr 9027
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Job Post Details

Customer Service Specialist - job post

Dana Incorporated
5/3.3 csillag
Győr 9027
Létre kell hoznod egy Indeed-fiókot, mielőtt továbblépsz, hogy jelentkezz a cég webhelyén.

Hely

Győr 9027

Teljes munkaköri leírás

Gyor, Hungary, HU, H 9027

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Requisition: 66889
Job Duties and Responsibilities

  • Answer customer incoming calls/chat/emails
  • Enters orders into ERP system
  • Review and resolve blocked orders
  • Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.
  • Past due customer communication
  • EDI process knowledge and resolve ASN issues
  • Coordinates shortage, overage, damage claims and returns
  • Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
  • Schedules and executes shipments in cooperation with logistics, customers and forwarders
  • Handles shipment tracking
  • Handles document requests and export documentation
  • Maintains master data
  • Executes dunning for account receivable
  • Assist with daily case volume as needed
  • Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
  • Drive for process improvement by working on cross functional teams
  • Performs all other duties as assigned
Requirements

  • Advanced English to start conversations and writing.
  • Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar
  • Required Experience (Years and Areas): Minimum of 3 years in customer service
  • At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
  • Analysis and solution of problems and decision making
  • Conflict management and resolution
  • Experience with CRM Sales Force system and SAP as a plus.
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Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

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Our Values
Value Others
Inspire Innovation
Grow Responsibly
Win Together
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