Cognizant - Budapest
Rendezés alapja: relevancia - dátum
- CognizantBudapest
- Full time employment, 40 hours/week.
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support).
- Az összes állás: Cognizant – Állások itt: {3} – állás: Service Desk Support - Budapest megtekintése
- Keresés fizetések szerint: Dutch Speaking Service Desk Representative itt: Budapest
- Gyakori kérdések és válaszok a(z) Cognizant cégről
- CognizantBudapest
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Competitive salary and cafeteria benefits; free sport…
- Az összes állás: Cognizant – Állások itt: {3} – állás: Service Desk Support - Budapest megtekintése
- Keresés fizetések szerint: Polish speaking Service Desk Representative itt: Budapest
- Gyakori kérdések és válaszok a(z) Cognizant cégről
- CognizantBudapest
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Competitive salary and cafeteria benefits; free sport…
- Az összes állás: Cognizant – Állások itt: {3} – állás: Service Desk Support - Budapest megtekintése
- Keresés fizetések szerint: Polish speaking Service Desk Representative itt: Budapest
- Gyakori kérdések és válaszok a(z) Cognizant cégről
Job Post Details
Dutch Speaking Service Desk Representative - job post
3.85/3.8 csillag
Budapest
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A munkakör jellemzői
Állás típusa
- Teljes munkaidő
Hely
Budapest
Teljes munkaköri leírás
Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.
Job details
Job location : Budapest, Hungary , 9 th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level You are
Advanced or native in DUTCH language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
A university graduate - fresh graduates are welcome!
You have willing-to-learn attitude & customer focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in shifts What we offer - Our benefits
Competitive salary package + Annual bonus system + Cafeteria package
In-house trainings
Company insurance
Language course reimbursement
Free medical services (Medicover)
All You can Move Sportpass + other discount fitness options
Home office option from Hungary
CogHU103
Job details
Job location : Budapest, Hungary , 9 th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level You are
Advanced or native in DUTCH language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
A university graduate - fresh graduates are welcome!
You have willing-to-learn attitude & customer focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in shifts What we offer - Our benefits
Competitive salary package + Annual bonus system + Cafeteria package
In-house trainings
Company insurance
Language course reimbursement
Free medical services (Medicover)
All You can Move Sportpass + other discount fitness options
Home office option from Hungary
CogHU103
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