Business Support Operations Specialist állás

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a detail-oriented Junior Business Operations Specialist to support our Sales Development team by managing performance tracking systems, optimizing sales tools, and delivering data-driven insights. In this role, you will collaborate closely with the Head of Sales Development and internal stakeholders to ensure smooth operational processes and high-quality reporting that drives strategic decision-making.

Responsibilities

• Establish and maintain systems for tracking key performance indicators (KPIs) and metrics, ensuring that data is accurate and readily accessible for analysis
• Generate regular reports on SDR team performance and provide insights to guide decision-making and strategy development
• Manage and optimize the use of CRM data and sales automation tools, ensuring they are effectively utilized by the SDR team
• Provide training and support to SDRs in the use of sales tools and best practices
• Assist with the onboarding and ramp-up of new SDR hires
• Engage in the processes and activities within the Business Development Organisation
• Support Sales Development and Lead Generation operational activities
• Elaborate data-driven reporting in Excel
• Ensure EPAM Lead Generation reporting tools are up-to-date
• Collaborate with the Head of Sales Development to ensure high-quality reports
• Partner with internal stakeholders to meet necessary reporting deadlines

Requirements

• Degree/Diploma in Engineering (Bachelor or M.Sc.), Project Management, or Business Administration
• 1+ years of relevant experience
• Willingness to work hours aligned with the North America business schedule
• Proficiency in Microsoft Office tools, with strong Excel skills
• Highly detail-oriented with excellent organizational and analytical skills
• Effective written, verbal, and presentation communication skills
• Showcase of strong time management skills and ability to handle multiple priorities under strict deadlines
• Self-starter with a proactive and independent approach
• Ability to work supportively and effectively across national boundaries
• Proven ability to work with speed and accuracy to meet deadlines
• Analytical and numerate mindset
• Advanced English level (C1)

Nice to have

• Previous experience in sales operations, sales support, or a similar role
• Familiarity with CRM and sales automation software such as Salesforce, HubSpot, and Microsoft Dynamics
• Background in using sales engagement platforms like Sales Navigator and Outreach

We offer

• Dynamic, entrepreneurial corporate environment
• Diverse multicultural, multi-functional, and multilingual work environment
• Opportunities for personal and career growth in a progressive industry
• Global scope, international projects
• Widespread training and development opportunities
• Access to LinkedIn Learning solutions
• Competitive salary and various benefits
• Advanced wellbeing and CSR programs, recreation area

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