About Us

At Colossyan, we are building the future of AI video. Our platform empowers content creators to transform text into training videos, delivering cost/time savings and enhanced results for over 2000 companies including industry leaders such as Paramount, Novartis, and Continental. We're also recognized as a "Leader" on G2.

We take great pride in fostering a culture of growth within our rapidly-growing, international team of over 50. Our organization thrives on a deep-seated passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. Yet, we don't stop at work – we also value the importance of enjoying ourselves! Our company's offsite events are a true highlight (check out the Istanbul reel!), offering a fantastic opportunity to connect and bond with colleagues.

We are actively seeking individuals who possess technological prowess, creativity, and a burning desire to make a meaningful impact. If this resonates with you, we invite you to explore what Colossyan has to offer and consider becoming a part of our team.

Responsibilities

• Working an evening shift, 1pm CET to 10pm CET, to help support our US based customers, you will be the trusted point of contact for Colossyan platform users, providing technical and product support via live chat, email, and phone.
• Collaborate with cross-functional teams across Engineering, Product, Marketing, Legal, Finance, Sales, Success, and more to problem-solve and develop solutions that incorporate customer feedback.
• Assist in managing open customer issues, including troubleshooting technical problems, escalating bugs, and collaborating with the development team.
• Create and maintain help centre articles and Intercom data to enrich customer support resources and ensure accurate and up-to-date information is available.
• Analyse customer support data, reporting, and metrics, and communicate results to relevant stakeholders for continuous improvement.
• Identify opportunities to improve Colossyan's customer support playbook and processes.
• Embrace a hybrid work model, allowing you to choose between office and remote work.

Requirements

• 3+ years of experience in customer support, preferably in a fast-paced environment with various communication channels (voice, email, chat).
• Technical proficiency to understand, troubleshoot and resolve issues through critical thinking and logic.
• Excellent written and verbal communication skills in English; including the ability to express opinions and "disagree and commit" when needed, other languages are a plus.
• Proficiency in Windows and Mac operating systems, Google Suite and Slack.
• Effective project management skills and the ability to handle multiple tasks simultaneously, prioritise tasks effectively and demonstrate flexibility.
• Strong passion for continuous learning and knowledge enhancement with the ability to adapt to new tools and technologies.
• Ability to work independently - taking ownership - and as a reliable member of a team.

Preferred Qualifications

• Experience using Intercom, Notion, HubSpot, or other CRM tools, payment gateways, and subscription management tools.
• Prior experience in a fast-paced startup or hybrid work environment.
• Prior experience supporting creative tools.

What We Offer

Competitive salary

Stock options

️ Flexible paid time off

️ International team offsites

️ A culture of efficiency with no wasteful meetings

Opportunity to create a custom avatar of yourself

Join Colossyan and be a part of a team that's redefining video creation with AI, shaping the future of the industry, and breaking global communication barriers.