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JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JOB DESCRIPTION

Name: Helpdesk Coordinator
Reports to: Site Coordinator
Part time role: 20h per week.

Role Purpose:
Performs high quality workplace management services and processes in the Partner's office (BP European Business Service Center Kft .: 1133 Budapest Árbóc u 1-3. ) in a timely manner in accordance with the Partner's business needs.

This role are basically related to the partner's Budapest site.

Key Responsibilities:
Responding to queries via chat, email, or phone
Supporting and providing high level assistance to customers (via all communication channel personally, via e-mail, lync.
Sending and receiving of business packages delivered by courier services
Tracking of couriered items, informed and feedback to end-users
Receiving the incoming private parcels for Partner employees delivered by courier services
Handing out business packages and distributing them to the receiver
Registering and administrating mails and packages as Partner requested
Preparing and sending reports requested by the Partner of the registered items by the deadline
Printing FedEx delivery notes, shipments packaging, shipping
Managing the handout and handback process of the company devices, reporting the stock management in the manner requested by the Partner by the deadline (mobile devices for new joiners and leavers)
Receiving and distributing the employee benefits insured by the Partner related to motivation systems (vouchers, cards, christmas presents etc.)
Collecting, sorting and delivering internal and external mails
Event support (supervising, quality management and logistic)
Performing daily site inspection
Managing and registering the complaints by the end-users of the Partner on the maintaned channels (helpdesk, Lync, FM central mail account)
Providing cost effective reprographic, printing and graphic art service

Other responsibilities:
Substituting the Mailroom Operator

Requirements, skills:
Capable to multitasking
Good teamplayer
Good Customer Service Skills,
Ability to communicate effectively to help customers (strong communication and customer focus)
English on advance level
Patient, open personality

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care and comprehensive salary.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.