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HR Partner Customer Care - Dutch Speaker - job post

Flowserve Corporation
Budapest
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Hely

Budapest

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Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Hybrid role: 2 days in office/3 days remote (work from home)

Role Summary:

The Human Resources Business Partner (Human Resources Representative) will help to build a people-first culture that delivers business results. Provides expert HR leadership and consultation to both management and employees. Responsible for delivery and execution of strategy, programs, and policies, as well as providing day-to-day HR support within a Flowserve business unit.

Please note it is a 12 months fix-term contract.

Your role:

  • Partners with and advise assigned leaders and key stakeholders by applying HR solutions to solve business problems.
  • Serve as the HR Business Partner to assigned business leaders and their team driving operational success through corporate strategies.
  • Provide end to end HR support, including organizational development, employee relations, labor relations, talent management, talent acquisition, performance management, development, coaching, employee engagement, and success planning activities.
  • Direct and administer HR programs and processes efficiently and effectively.
  • Partner with leaders to identify their high potential talent and support them in ensuring these individuals are set-up for continued success within Flowserve.
  • Support managers in requisition workflow including accuracy/quality of position description and overall data accuracy.
  • Partner with talent acquisition resources to fill open positions with high-quality candidates; support the hiring process via interviews, offer generation/approval, and escalation of hard-to-fill requisitions.
  • Develop hiring manager capabilities in selection tools/processes to enable the best hiring decisions possible. Contribute to selection process for managerial and other key hiring decisions.
  • Support integration of new workers, facilitate induction programs.
  • Approve written employee actions including performance improvement plans and progressive disciplines; seek additional review from Center of Expertise and Legal as needed
  • Investigate grievances/complaints related to disciplinary actions, protect confidentiality and sensitivity of investigation details.
  • Support site-level employee engagement initiatives including survey participation; drive employee and manager accountability for plans to monitor and improve engagement.
  • Provide initial counsel to managers regarding compensation (e. g., pay adjustment, promotion, etc.) and benefits requests (e. g., expatriate relocation/perquisites); escalate to the appropriate HR and business leaders for final approval.
  • Counsel Managers on deployment of Continuous Performance Management process and influence improved compliance and effectiveness.
  • Ensure compliance with Performance Culture objectives, actively encouraging robust performance differentiation with supported managers.
  • Responsible for all labor documentation processing in line with local labor requirements, involving outsourcing support.
  • Contribute to a “people first” culture and inspire leaders to operate with an enterprise mindset.
  • Uphold uncompromising safety and quality expectations.
  • Enhance the HR brand within Flowserve with top quality work products and solutions that drive business results.
  • Other duties as assigned.

Your profile:

  • Bachelor’s degree in business
  • Ideally one year of experience in HR or customer service
  • Proficiency in English and Dutch
  • Exceptional customer service, emotional intelligence and empathy
  • Excellent probing abilities, to identify true need from customer
  • Resourcefulness and ability to find answers quickly
  • Thorough with responses to inquiries and issues
  • Adaptable to different customer types and situations
  • Technologically savvy to improve and automate activities
  • Confidentiality and discretion for managing sensitive information
  • Executive presence and ability to deliver high touch support

Preferred:

  • Studies in Human Resources
  • Prior experience in an HR Operations Environment
  • Working knowledge of Workday and/or Neocase

Physical Requirements:

  • Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg

What we can offer you:

  • Friendly multicultural environment and team events
  • Life, accident and health insurance
  • Cafeteria Package
  • Career development and training opportunity
  • There is an opportunity for home office

Req ID : R-8674

Job Family Group : Human Resources

Job Family : HR Human Resources

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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