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Customer Experience Executive - job post

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Job Description :
Job Title: Customer Experience Executive
Location: Budapest
Contract Term: Permanent
From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too!
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the role
The main purpose of the role is to drive CASH, On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL. The role actualises the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection.
The role is expected to schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues. It manages proactive out of stock management, involve Customer to the decision by offering alternatives. The role is also responsible to manage phone orders and Customer initiated order amendments in SAP as well as managing credit risk and giving input to cash forecasting.
The Junior Customer Experience Executive is expected to manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance and other internal and external stakeholders. The role takes ownership of incoming queries from Customers and actively promotes our internal control agenda.
What you’ll bring
  • Solid English language skills – company language
  • Willingness and ability to build great relationships with Customers
  • Excellent customer service and customer care mind-set
  • Excellent interpersonal and communication skills, assertiveness
  • Ability to act as a single point of contact of own Customers by taking full ownership of order fulfilment, scheduling and cash collection
  • Ability to leverage own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction
  • Willingness to gather excellent knowledge of Customers
  • Ability to effectively prioritise own tasks building on knowledge of Customer’ business
  • Proactive, solution-focused mind-set and positive “can do” attitude
  • Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
  • Self-confidence and ability to work independently without strong line manager support
  • Unique Family Leave opportunity
  • We work without border - you will work with people from all over the world
  • You will deal with world class brand portfolio
  • Wide variety of thematic events, afterwork activities organized by employee communities
  • Product Allowance to purchase company products from the staff shop
  • We won the Fittest Workplace Award, of course we have a Gym
  • Urban legend is true, we do have a Rooftop Bar
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
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