It was a fun experience however management was a disaster. After multiple staff members complained about it, the HR department did not do anything to make the situation better. Management took advantage of its position.
Working in Member Services was mostly rewarding, the members make it worthwhile. You get to interact with people from all walks of life and they're usually grateful for the Y. The organization is a bit too top heavy in my opinion, i wish the non-exempt employees would be valued more.