You work so others can play.
Guest Information & Ticket Sales Agent (Volt alkalmazott) – Anaheim, CA – 2018, július 17.
It takes a lot to make the Happiest Place on Earth a reality. That being said, amusement park work is not for everyone.
If you enjoy talking to and helping people, then this is the job for you.
You also have to be willing to give up a lot, such as a decent social life and reasonable working hours. You are working so others can play.
You learn quickly to not take the grief guests give you personally. So many of them buy into the ads promoting magic and happiness that when it doesn't meet their expectations, they can get very unreasonable.
I worked in the call center for the Disneyland's Guest Information and Ticket Sales. I cannot recommend taking a position there. It was a very stressful environment. Imagine a group of maybe 15 Cast Members assigned to take over a 100 plus calls. Being monitored in every possible way. Watching managers do nothing but walk around and chat with other managers whilst you are dealing with an upset guest. The turnover in my group was extraordinarily high. It is next to impossible to transfer out. You either quit or they terminate your employment.
It's easier to deal with guests in person than trying to deal with them over the phone. Over the phone, since the guests can't see you, they think it's OK to yell and abuse you.
I still recommend working in the theme park itself for those working through college or school. Just avoid the call center and the Walt Disney Travel Company
Good merchandise discounts, fellow Cast Members can become lifelong friends
Nearsighted managers, the myth of the magic of Disney is also a crutch