This company has good benefits like maternity/paternity leave, FMLA, reasonable Accomodation, TSP, health benefits and EAP. They value diversity.
The work hours are difficult, often long, and for new employees schedules are not predetermined. There seems to be a general lack of employee satisfaction due to a system that places profit over valuing employees. This system is driven by the belief that profit is lost through inefficiency. The carriers are managed in such a way as to be made to feel untrusted, devalued, and disrespected. Supervisors and managers work innumerous hours and are unofficially discouraged from clocking them even though they are paid only straight time for overtime hours. The managerial work environment stress level exceeds that of carriers and there seems to be a lack of adequate time, staff, training, and support. It is too bad that a company that has so much going for it creates an environment that has people walking away.