Human equivalent of a factory farm.
It's a high-volume, high stress position. There is zero work/life balance. You can and will be forced in on your days off with next to no notice. You will be harassed for needing to take a sick day. You will be "coached" on things- like having to go to the bathroom when you aren't on break. The QA criteria changes frequently, and is based on horribly outdated corporate thinking.
The higher ups love micromanaging. The morning pep-talks are full of badly written, divisive nonsense about how to be a good little worker bee.
All of the methods they use to try to make work "fun" seemed to be geared toward grade-schoolers. Bingo, crossword puzzles, and faux money to spend in the little shop that they stock with dollar store goods.
They need to hire several hundred more workers (nationwide), but apparently HQ is content with forcing customers to wait 45 minutes to talk to someone.
The money is decent, but if you need to take care of yourself or others, this is not going to be the place for you. This place can siphon the will to live right out of you.
I think if they discontinued the centralized call centers in favor of a remote/work from home environment, it might actually improve morale.
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