I think the management should change a lot to 'secure our tomorrow' at Unisys. There is a quite high fluctation within the company. They should understand that the demand for Dutch and German speaking agents is higher then ever, so their slalaries should be updated and more competitive as soon as possible, or Unisys can pay very huge penalty fees and lose clients. This associates are the most overloaded. The so called insentive program in this form is not fair and motivating at all with its nonsense targets. Instead of this, more agent-friendly solution should be created to be the real 'happy workplace', as they call themselves in promotions.
elevators don't work usually but you should keep your 10 minutes breaks...