Vezetés. Rosszul szervezett csoportok összessége. Inkorrekt, sunyi vezetőség, igazi multis gerinctelenség és arcoskosdás.
Alkalmazottak. Remek szakemberek, nulla motivációval és állandóan akadályozva szinte mindendben.
Iroda. Koszos, szakadt iroda, lógó ajtóval és büdös mellékhelységekkel,.
Jó fizetés (ha hosszútávoon bele akarsz betegedni, hajrá)
Management is your typical twenty-something millennials, very unorganized, arrogant bunch. The workload is very often a ridiculous amount, you are not only expected to receive calls as they promised during the interview (maximum 15 a day they said), but handle other requests and incidents from user coming in the form of emails, chat interactions, different queues. If the call volume is low, they will make sure to keep you very busy working on any of the offline tasks. Preliminary training has little to do with the actual client specific tasks. Client specific training is substantial but short and if you are not IT minded it will be of very little use. They like to put people on different accounts which is a mess. Payment for people who speak English + another support language is quite low. The internal systems agents are supposed to use freeze up often, but you are still expected to receive calls. In many instances you are supposed to work with a useless collection of help material, the different support groups you have to assign tickets to send tickets back to you with ridiculous reasons, so you often end up having to receive calls with irritated users, update your tickets, try to fight with the dumbbass support groups, work on incoming emails, request queue, interaction queue and chat. The incentive program is laughable, the company has such service level agreements that can only be reached if you break your back day in day out. I never before seen a place where people randomly start crying or snap and go home from work. In the Budapest office fluctuation is massive, the other - több...
It is okay for a fresh graduate to have a reality check.
Inadequat management, low salary for people with 2 support languages.
I think the management should change a lot to 'secure our tomorrow' at Unisys. There is a quite high fluctation within the company. They should understand that the demand for Dutch and German speaking agents is higher then ever, so their slalaries should be updated and more competitive as soon as possible, or Unisys can pay very huge penalty fees and lose clients. This associates are the most overloaded. The so called insentive program in this form is not fair and motivating at all with its nonsense targets. Instead of this, more agent-friendly solution should be created to be the real 'happy workplace', as they call themselves in promotions.
elevators don't work usually but you should keep your 10 minutes breaks...
The salary is very low. They put you on other accounts quite often, but no pay rise for 4 years. call and chat on same time.(multi tasking is just a fairy tale) they want to save money but going to loose associates. Not the best management..
Good for a first stepping stone into IT, or to begin a career in middle-management.
No technical roles beyond level 2 service desk agent. The only true career advancement beyond level 2 is managerial - if this doesn't interest you, do as I did and use this as a springboard to move to a better company.
Salary is one of the lowest in Budapest for service desk roles.
Often the workload for the agents is far too high.
Regarding entry level positions Unisys is open to hire and train people with all sort of professional backgrounds, new hires work experience do not necessarily must be related to the technology field or related industries. This is a big advantage for new graduates who have not found their places on their field of studies but are eager to learn and avid for opportunities and have language skills. The salary and professional growth opportunities increase as experience is gained and there are different areas of development which are suitable for people with interest to develop their technical knowledge and skills, people management experience and project management.
Fantastic job, and coworkers...great work/life balance. Sadly really few opportunity to improve the career path, to grow or to learn...after 5 years I felt the need to explore and challenge myself further.
I started working here with only finishing High School. Salary is great, although it seems impossible to step forward.
Raise is something that you should absolutely forget and also seems like understaffing is a constant problem.
I have to say, the HR is doing an incredible job, my colleagues are great and I like to go to work because of them.
Management doesn't really listen to yor opinions.
Free coffee, Xbox, Massage Chair, Decent salary, Great co-workers and office
Management not interested in your opinion, Hard to advance
•Coordinated IT and logistics tasks based on extensive customer-specific processes
•Scheduled engineers in the UK South region using Unisys SRMS ticketing system
•Filled out reports and attended daily conference calls with UK and India
Unisys is modern, typical call center area with big areas.
Lots of challenges and opportunity to step forward from one position to another.
High requirements.Training opportunities.
Friendly people from all over the world.