Healthy and Sport environment
Desktop Support Specialist (Volt alkalmazott) – Midrand, Gauteng – 2018, február 26.
Manage Support Desk logged requests and ensuring work is undertaken in accordance with Service Level Agreement (SLAs). Where SLAs are not met, liaise with the up line or relevant team to address, and rectify failed SLAs. Effectively communicate progress of request to users, Regional and International IT teams, businesses, and external service providers. Provide application, desktop, Mac, Desktop & MFP printers, Smart & IP telephone, Web & email, user access& Accounts, support to end users via phone, remote connectivity and by visiting their location. Investigate request and where applicable escalate to next level technical resources, 3rd parties, external service providers and line manager. Co-ordinate requests through to completion. Undertake hardware and software installations and configuration and upgrades. Submit reports highlighting key statistical information related to status and progress of requests. Provide training and education to end users on current systems and assist in identifying areas of the business that would benefit from further education. Maintain current with the latest technology and techniques to support the technical environment and business needs. Adhere to policies and procedures maintaining confidentiality in matters of sensitive or restricted information. Perform other related duties that may be requested from time to time