Answer inbound calls, 50-100 depending on call volume. assist customers with credit card accounts. Up date billing information, take payments, reverse fees if warranted. Explain their statement and fees, review purchases and report credit card lost or stolen, Transfer customer to other department such as credit granting, collections, gift card dept or Macy's or Bloomingdale's.com..
The hardest part is the ever change ways we were scored or monitored. Upper management had tunnel vision, rules are rules, no allowance for the human factor, the corporate animal does not care.
The most enjoyable part was my team mates, friends I made for life, and my direct leads who always were there for their team as far as the rules would allow.
The people I worked with.
They continued to take benefits away that helped make the job enjoyable, little things mean a lot.