Almost non existent training very stressful with out of control clients. Uncertain about policies and procedures, except when you have marked down during a phone audit and put on probation. My lead & manager happens to be good people, but all others are simply awful! Not a lot of loyalty when it comes to new hires. They ask for the moon but provide you with sand for your effort and pay. Allot of those in leadership roles shouldn't be, and I feel because they don't really have many to choose from. They tell you to provide the client with "signature service" but lack to give the appropriate training and time to acquire the skills needed.