As JcPenney being my first retail job, I thoroughly enjoyed it! I think what made it especially enjoyable was management. I had a great store manager who was very hands on. I am a people person so getting to interact with different customers on a regular was great. You build a relationship with your customers as well as your fellow employees. If it hadn't been for us having our store shut down, I'd still probably be working there.
Management positions are always changing so you get new supervisors and a new person doing your schedule every time you turn around. A new manager shoves credit down your throat making it a priority that you get people to apply for the JCPenney credit card and dismisses the topic of customer service at all. So many new people being hired that every time you go into a shift you don't know any of the people you are working with. They are flexible with hours so it was a good first job for that. But they do require you to work thanksgiving and black Friday NO EXCEPTIONS! So if you are a minor and want to have dinner with your family on Thanksgiving JCPenney will not allow it. There is no advancement opportunities really unless you are out of college (or around that age) with customer service experience. No regular associates are full-time so you get no more than 39 hours a week. Pay is not worth the work I put in.