Customer Service Representative (Volt alkalmazott) – Columbus, OH – 2019, június 25.
I did inbound and out bound calls about credit cards and orders that were done by the customers. I also placed orders and helped the customers shop for certain items that they needed. I also was able to check on their reward acct which was a promotion thing that they did. The difficulties of this job would just be typical angry customers which I've dealt with all my working life so it's nothing I can't handle.
A typical day at work entails a few things such as typical payment transactions, returns, exchanges, and cleaning in between assisting customers. I feel I have leanered a lot from working here, especially how to greet customers and provide a great experience at the checkout. The management was pretty much the same as it is everwhere; they can be hard on you but also understanding. The hardest part of this job is remaining calm and polite when a customer is not happy or satisfied with their experience.
Cashier/Customer Service (Volt alkalmazott) – Pensacola, FL – 2019, október 21.
Working here was such a pleasure. I would recommend working at JCPenney to anyone who is looking for a job. To this day I continue to find myself popping in there and seeing what deals they have. Needless to say: you all rock :)