Too many changes are being made that do not work for small stores. It makes the existing employees jobs harder and there is no compensation. This company preaches about the customer and front line employee comes first but thats a big lie.
In my job as a jcpenney sales associate, my position was to work in back stock, opening and organizing boxes and placing them in their proper location in the store. In the store, I would view the floor and fold clothes, pick up and organize jewelry,put away clothing from the dressing rooms and clean what needed to be cleaned so the store looks in top condition. I also greeted and assisted customers with their needs and requests.