All employees were very welcoming and it was easy to get along with most everyone in my department. However, your relationship with management could be difficult to navigate depending on the day, what mood they were in, and how they felt about you specifically. There was a lot of pressure to get credit applications and constantly be assisting customers. The low pay did not always make it worth it.
JCPenney has a long history as retailer in the USA. Their philosophy: "The customer is always right" started from their founder and is still in practice today. There are days so busy, the hours fly because there is always something to do or needs to be done and you do it because that's how you're trained.