Everyday I took furniture escalation calls, I didn't have much help & played each phone call by ear, the ceo quit, managers quit, coaches were younger people who lacked people skills, it was the hardest but most rewarding role I have ever had in customer service, the company is declining and a lot of customers were unsatisfied. Due to the lack of employess overtime was ridiculous. I literally missed almost 3 years of my daughter's life.. Great pay but I wouldn't recommend any single parents to work there.
Discounts were great.
Not enought support from upper management because most of them quit.
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