I took over an area that was running badly, poor moral and low performance. No matter what I improve or how hard I work all I hear is what is still wrong, nothing about the hard work I put in to fix what is now going well about my area. Feel stressed all the time.
If James Cash Penney could see how this facility is being led by the management team, he would fire them all. Only a handful of Supervisors there are actually good leaders. None of the Upper management or managers. The HR team is completely out of touch and clueless about supporting operations effectively. Honestly would you think it's a great place to work when this facility has lost over 20 Supervisors and still counting in 1.5 years? Even 4 managers have left. This facility needs new leadership that knows how to LEAD.
The store manager himself does not display any of the positive characteristics of the company. He's rude, he doesn't listen , he is not accepting of others, he does not follow company protocols unless he can use them to his benefit, he takes credit for others hard work and is quick to blame others for his mistakes, he does not care about his employees well being, he likes to play mind games that interfere with employee productivity such as hiding the necessary work tools just to see how long it takes for someone to ask for them, he doesn't even put in a 40 hour work week. He often just doesn't show up. On big holidays or sales he is usually the last one to show up and the first one to leave.
I started at JCPenney for my first job and would've been okay if it were my last. On a typical day as a starting associate, you're normally placed at a recovery position or a register to learn the basics of recovery or customer service. JCP makes it very easy to move positions if you show your interest in doing so. During my time with JCPenney, I moved positions 9 times in total, but that is not required if you are one who likes to stick to the same spot. Throughout the skills that I acquired in those many positions, I was trained enough to become a Supervisor. A normal day for an Operations Supervisor is to oversee the backend functions of the store, which may include the cashroom, stockroom, etc. and would consist of weekly tasks such as price markdowns, MTO (Merchandise Transfers), and many other tasks that would keep the store orderly.
JCP is a nice place to work in regards to people (fellow employees), and work life balance. However, management is less to be desired, as the company has chosen to save money by cutting off their heads to spite their face. Most employees are PT except for management and supervisors. With that being said, that makes it extremely challenging/impossible to get any actual work done, to include scheduling is done by use of a workload planner, which when it comes to operations, this planner is a horrible tool to use as there is never enough time in a day to accomplish tasks like pricing, clearance, and complete dock procedures like truck. The operations team is mostly scheduled 5-6 hours a day, as well as the task team. When a person visits any of the competing stores, there are employees from the task team scheduled all day, but not at JCP. Management never listens when a supervisor presents an issue, and when they do they retaliate on the supervisor by telling them that they are making excuses. To turn the company around, I suggest for senior leadership and store leadership to listen to the employees. As employees are always on the front line and see where challenges are, and have good ideas to fix those problems. Secondly, make all positions full-time except for the voluntary part-time positions, therefore there will be complete coverage of the stores and ensured growth in productivity, which in-turn means increased revenue to the company. Third, stop "overstocking" the stores by making them dumping grounds for stores that have closed. Fourth, update the technologies and systems, - több...
Your day starts with a plan and set goals. While merchandising and re-setting the floor you are helping customers find everything they need and helping all other departments with keeping the store neat and clean.
-supervise incoming operations teams
-opportunities to advance if willing to work hard and take chances
-management is there to help when needed
-there's always something to do, never just standing around
No training in place.
Bad corporate management.
It takes months to learn how JCP operates. You may never fully understand your role. Corporate rolls out new initiatives and they never fully adapt into the daily grind. Corporate management is one of the worst I've seen. They have no concept of store level and are completely black and white when it comes to anything being completed. Everything is months behind, it is impressive more haven't closed.
Fast paced and focused team culture. The most enjoyable part of the job is the team events and how the company really strives to make the employees feel like a family and the giving back to the community.
Over worked, under paid (all but management makes roughly 8.25 per hour). It appears that no one form the corporate Head Quarters on down knows what they are doing and clearly unsure of the direction the organization is headed. They seem to be headed down the same path as other retailers trying to find their way without any luck.
It started as a great job when I was hired in 2009. With cutbacks and so many different ceos and their different directions things have gone downhill. They expect you to do the work of 3 with no pay increase and then tell you you’re a failure when you fall a little short.