A typical day for me at JCPenney is working with customers correcting orders, reordering orders. Contacting vendors, delivery companies, store locations and customers to correct orders or to clarify what needs to be done on a customers order. Work place is high phased, very detail oriented. The hardest part is telling customers we are still trying to fix their order(s) after they already been told by other reps the same information who have not done any of the needed work to get the information for the customers.
gives you great call center experience
communication within the company needs to be better