There was no flexibility whatsoever with scheduling. My supervisor was never available. Other supervisors were always super rude and nasty. However everything else about the job was excellent! A very OK job at best
Learned the beginnings of what it was to work at a call-center. The workplace culture for Sales was very intense. The furniture sales side was better if you could get it - bigger sales and commissions. Many people push for those jobs.
My overall experience there was amazing. The management was really nice and understanding and I got along great with the other staff members. The training was easy and the trainers helped a lot and answered all of the questions I had.
Did not work there that long and can't remember very much about this position as it as been over 20 years ago since I worked there. It was mostly a phone position. Sitting at a desk and taking catalog orders.
This place is somewhere I would like to work again. It has a very casual working environment. Drees code is as casual as a t-shirt, jeans and tennis shoes, or you can dress up as much as you want to. This is the right place to work if you like challenges and solving problems for customers. The working environment is wonderful. You have a coach to report to but there are multiple other coaches or supervisors that are always walking around to help you with any question that you might have or if you just need assurance that you are doing what you are supposed to be doing and doing it correctly.
Jc Penney could have been very busy at times, there were monthly activities to participate in, Rewarded for meeting monthly revenue, cook outs provided for the employees, the hardest part was peek time when the calls did not stop, the funnest days were the monthly activities
Call center environment at times can be fast paced and stressful. Over I did learn a lot from this job regarding customer service that required me to respond to customer inquires via phone about merchandise, systems support and sales orders. I learned active listening and patience as I at times had to work with irate customers.
We're I was at in Milwaukee WI. We had a bedbug epidemic at our job so they closed the office for a couple of months. Man-made wasn't no help at all during the time of the bed bugs epidemic. They only took down our concerns and was telling us that they were going to call corporate but they never call corporate. A co-worker of mine decided to do it and Corporate came to our office and they shut it down for a couple of months.