I worked for JCPenney for 35 years. The company used to be family oriented and a great place to work. That is no longer true. They'll tell you to give great customer service but what they really want is for you to get the customer in & out as fast as you can. Not to really engage & listen to what the customer wants. When I did, the customer was happy but I'd get in trouble for taking so much time with the customer. They often understaff their stores, so you no longer can give the one on one service. Customers miss that kind of service. How do I know ? Because I listened. If they don't start listening, they'll go bye-bye like so many other blind companies.