After 4 yrs with the company and being promised advancement, that has not been the reality of the situation. The main emphasis is opening credit applications, and this you must do to continue your employment,Those who excel at this are given more hours and those who do not meet the standard of 2 per week will see their hours cut gradually and will eventually be forced out.You are also expected to ask customers for a review of your service, and their experience shopping in the store. As with all Managers, some are better than others. but don't be surprised if you are lied to. You are a body after all and can be replaced.
Not a bad place for someone entering the workforce, if you're still going to school. They will try to work with student schedules, and many valuable lessons can be learned if this is your first job.