Typical day at work you would look at your emails and see if there are any pirorities and get them done then do you list of things. The culture is great. The hardest part of the job is dealing with a mean customer.
Even as a supervisor was underpaid, wasn’t encouraged to participate in supervisor meetings, kept under 40 hours and no benefits. Long hours, never enough employees on staff, supervisor belongs in Walmart not JCPenney
This was one of the worst jobs I’ve had. Even though the pay wasn’t terrible for this area, the older people I worked with were constantly worried about being terminated since 2 employees had recently been fired months before retirement kicked in. They encouraged individuality but they couldn’t care less about you.
typical day is asking every customer if they want to open a store credit card and to encourage them to download the app. coupons and other store information is on the app. The associates with low sales to credit cards are coached and encouraged on different ways to ask for the credit card. Customer service is always number 1 with the company, so we do our upmost to answer, correct or solve any problems/concerns that arise.
This is a fun company to work for, the day to day work is pretty easy if you have a knack for customer service. It’s a great place to get customer service and cashier experience.
Career advancement is possible for those with the necessary skill sets, but they move slow because positions have to become available first.
The company as a whole is failing. There's constant talk of new store closures; there's absolutely no job security. Most of management has worked for the company 15+ years and aren't very open to change. Things tend to be very divided by department. Not a ton of cross-department assistance which makes the stores worse. The corporate structure is ridiculous and difficult to navigate.
Healthcare is terrible. Single plans have $1000+ deductibles before there's any assistance. No copays, everything 100% out of pocket until that's met. Dental and vision are okay.
Pay varies wildy across the company, even in identical roles. Some GMs are willing to pay people more because there aren't a lot of applicants; some lowball because the company is dying. I'm being paid pretty significantly bove company average and I'm not rolling in dough.
Stores with Sephoras inside are, on average, doing better than stores without. That fact gets ignored and SiJCP is given very little help or resources.
A lot of younger staff is at JCP until they find something better. A lot of the older staff is holding on to the sinking ship to collect their pensions & retirement benefits.
Not the worst place to work for in-between times but don't expect to make a career.
I worked there for 2.5 years and advanced quickly. Despite being a full time supervisor, I was denied benefits. HR is literally the worst I've ever had to work with. She would change the schedule with no notice. Would say "that's not my problem", when presented with issues. Had the schedule all screwed up, frequently leaving you by yourself an entire shift with no break coverage. If you tried to get an issue resolved by going above her, you would be made to sit in her office and apologize. I took a two week vacation due to a family emergency and wasn't paid for it until I escalated it to corporate after trying to reach both HR and the GM multiple times. No support AT ALL. Upper management is never held accountable for anything. I've heard from newer employees that they felt forced to apply for the jcp card or else they were told they wouldn't get hours, however they're afraid to say anything about it for fear of repercussions. I loved my clients and the position I had, but it wasn't worth dealing with a bunch of power tripping crazies.
Great clients, gratis
Poor management, pressure to get credit applications, no breaks, no substantial training, HR is a joke, no support from management
Always something going on, never a dull moment.
The team is great to work with, lots of energy.
The hardest part of the job is trying to complete what corporate wants while taking care of the customer.
Hardest part of the job was coming up with setting sales goals for departments and then trying to meet or exceed them. Most everyone was invested in the culture and how our store performed against others. Be prepared to not spend much time at home during holidays.
Good work life balance, company cares about employees.
economy and top management are the issues, hard to compete with amazon
I worked there for over a year and I did not like my experience. Some people that were hired were definitely not qualified. Low pay even mangers made no more than $12/hr. Most management did not care and they would even include other positions in your job that would not be in the job description