Very Professional Place of Employment
Relationship Manager (Volt alkalmazott) – Phoenix, AZ – 2017, december 10.
Review 16 or more loss mitigation files per day. Review each loss mitigation request to ensure all investor and client documentation requirements have been met. Analyze borrower’s income documentation and correctly calculate gross and net monthly income calculations. Document all income and expense information correctly into system of records. Order BPOs and appraisals for loss mitigation options, as needed. Request escrow projections for modifications or other possible workout option, as needed. Educate borrowers and realtors about the loss mitigation process (short sale, Home Affordable Modification Program, Modifications, Forbearances). Prepare and mail blank loss mitigation packages to the borrower.
Contact borrowers and agents via telephone regarding missing items. Run credit reports open and close loss mitigation workstations correctly and timely. Respond to voice mails and requests for callbacks within 24 hours of receipt. Accurate and timely completion of template steps. Prepare and mail correspondence to the borrower to generate a return call. Maintain professionalism in correspondence with borrowers and hired agents.