InterContinental Hotels Group-alkalmazotti értékelés erre a pozícióra: Front Desk Agent
Front Desk Agent75 értékelés
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As a military veteran who had the honor to work here. I truly felt valued as a member of a team as well my co workers and management made a huge difference at a relaxing and enjoyable work environment.
Pay is good, benefit package includes health and 401k plans. Management is always ahead with scheduling.
Management VERY unprofessional. Does not handle questioning situations accordingly. Worst front office managers I’ve ever witnessed. Security, Reservations, and food and beverage departments are okay. Front office is a mess and don’t know what they are doing.
I always heard of greetings about this hotel but once I started working it was a totally different story. Everyone sees you be bullied picked on and outed and targeted but nobody does anything to stop the mean bully they encourage and support negativity. The managers will lie to you you'll catch them in lies call them out on it and all they do is deny. Horrible managing skills favoritism and by sender effect the worsted toxic environment
The Barclay was a great place to work with super fun people. When it came to personal living it was a bit difficult because they are always understaffed (which means you don't get that many days off). There is plenty of room to grow but you must stay there stagnantly until you get promoted.
Answering phone and greets residents/guests upon entry, responds to requests, questions and any other needs. Document issues or transactions as needed. Develop knowledge of surrounding areas and attractions. Keeps track of activity logs and incident reports. Demonstrating excellent customer service, communication and time management skills. Monitoring Emergency Response System and responds in a timely and efficient manner within hours of notification Monitors and controls Electronic Security Control Systems if applicable. Logging in all packages and tracks them through to pick-up by recipient
Being a hotel there was constantly something going on and everyone in the office was very proactive. The teams worked like clockwork from the cleaning staff to the managers. This environment was ideal for people who needed to learn how best to work in high pressure situations. Most of my fellow staff members were enthusiastic and wanted to work well and hard every day.
Just.. don't work in hospitality unless you LOVE it. Don't use it as just a "job" or something to do unless you have a consistent passion for hospitality, the company and the guests.
Short breaks, the pay, work load
There is no work/life balance with this company unless you’re upper management. You have to work your full 8 hours or more standing and no breaks or lunch breaks. Which should be all kinds of illegal with the workforce commission.
No lunch breaks and standing full shift.
Constant turn-over, which is a good measure of how to evaluate the hotel's employment practices. No training at all, yet you are expected to know everything right off the bat. Manager not interested in you personally, only what you can do for her. She was constantly on alert for any small mistake. I was awarded a 5-star on Yelp, yet I was nit-picked to death.
Free lunch and dinner based upon your schudule
See critique above
Not a bad brand but management could use improvement. Not many Opportunities to advance. Employee recognition is never used among management. Staff is not willing to help guest the energy is toxic and needs improvement. Environment was not for me which what was my reason for leaving the company after a year. I really enjoyed the brand and it’s benefits.
Providing necessary guest services to ensure that guests have a positive and enjoyable experience not only in the property but in the local region as well. Responsible for the planning, performance and management of different duties as assigned by management. Performing functions such as selling rooms; taking, modifying and canceling reservations; processing guest arrivals and departures; switchboard operator, and on occasions concierge. In addition, required to manage financial transactions, use technology, communicate well, and oversee areas of guest security and safety. Working three shifts. In occasions Guest Relations for VIP's. Assists in the training of new or existing team members as needed.
Hours were distributed according to “Seniority” is something I had to learn in the hard way in the hospitality business. Also learning the ropes of OPERA can become difficult when there’s no one train you to learn the system .
Very nice coworkers
Terrible inflexible hours /poor management
I had the ability to resolve issues and offer viable solutions within a fast-paced environment. Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously and also i was able to work around different people, Which was facinating :)
hrough them I learned a lot of communication skills. It taught me patience with guests that aren't easy to deal with. Even though it was our job to keep a smile on our face, my co-workers were genuinely kindhearted. The job wasn't hard