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IKEA-alkalmazotti értékelés erre a pozícióra: Customer Service Representative

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While Ikea offers many different possible positions easily found in a retail environment, the perks are pretty bad, and if prior to gaining benefits anything happens to you, you're basically screwed. Don't recommend if you have chronic pain, physical disability, or other issues because this job REQUIRES that you stand the whole shift and will actually write you up for failure to comply with this requirement. On the plus side, the managers will try to work with you but only as far as policy allows.
Pro érvek
Discounted Lunches, Good Management
Kontra érvek
Short Breaks, Difficult Team Structures
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The worst management ever it’s like being back in High School.not an inclusive environment. Professionalism out the window. No work life balance if your not in good with the manager
Pro érvek
Free lunches
Kontra érvek
Decent Salary
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Overall, IKEA is a great company with seemingly, wonderful values; if only local management was still upholding them. Many co-workers are under-paid in their positions, management is often changing their policies daily without communication, accountability is a joke. Easy job, it's retail so it's labor intensive and customers can get a bit out of hand... It'd be nice if our leaders and managers stood up for us every once in a while!
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After 3 months of working as a customer service representative, I was able to become a resolution agent. Ikea has change. Ikea at first was co worker oriented and acknowledged your work. Managers would take time to help you grow and teach you so you can grow. But, Somewhere along the way you started to become a machine. Everything became about how fast you can get things done and if your not fast enough you get scolded often. And I mean there is a list of people who perform slowly. Sometimes you would ask 5 different people questions but they would give you another 5 different answers. Its sometimes hard to communicate with your managers and the scheduling is horrendous. Be vocal about your days off if not there will be mistake. Also as a part timer be warn you have to work Mondays. What made Everything manageable and fun was the people you talked to. The support you got from others is one of the best interaction. You get specialist who are funny, positive and supportive which keeps you going. But it is a stressful job because managers are always breathing down your neck. But there are amazing managers as well. Again is a 3 out of 5. Good and bad.
Pro érvek
The people you meet
Kontra érvek
Scheduling ( Especially Mondays for part time)
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Korábbi munkáltató értékelése
Segíts másoknak a tapasztalataid megosztásával.
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Coworkers were okay and the managers weren’t really giving me anything besides dramatics. Everyone is literally in a different mood everyday it makes it hard to ask questions when you don’t know if they are going to be nice or condescending. Managers also have a superiority complex for no reason like they aren’t just managers at an a IKEA
Pro érvek
Breaks
Kontra érvek
Stressful
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Everyone is very nice but there’s little passion or energy and coustomer service is very repetitive with little room for growth unless you’re there for years
Pro érvek
Good benefits and pay
Kontra érvek
Tedious, little management communication and hypocritical on their values
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Nice people and everyone is always nice and willing to help you out when needed. It is busy on weekends but very slow most of the weekdays in my opinion.
Pro érvek
Breaks and PTO as Part time employee
Kontra érvek
Getting tired of customers negative comments
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Ikea wasn’t the worst retail job. It was actually very relaxed. Your training is mainly done OTJ style. I did notice policies change constantly and sometimes that isn’t always communicated immediately. Team leads wouldn’t really enforce policies on customers so they could avoid confrontation.
Pro érvek
On site cafe, high pay, friendly co workers
Kontra érvek
Careless management, lack of communication
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Great company everyone works together for a common goal. Great with training in your position so you understand the point of the job. Most all coworkers come to work ready and able to accomplish their duties.
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The weekends are long and busy, and it never seems like the managers care or are around to help you with anything. Sometimes your breaks are very late or never happen if it gets very busy, which happens pretty often.
Pro érvek
Benefits and pay.
Kontra érvek
Late breaks or sometimes none at all if its busy, they want you to know everything about every area, Little to no support.
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Co-workers and culture is absolutely fantastic. The only thing that minorly needed some help was scheduling, as many people complained about work schedules not being totally accommodating (due to the amount of people working there versus one or two scheduling managers). However, everyone was very helpful and kind. I learned a lot working there about working with other people and time management. Very accepting place to work, as well. The hardest part was definitely weekends, as the lines were crazy long and customers get impatient. You get used to it, though. Helps you adapt.
Pro érvek
Cheap lunches, good pay, good benefits, you always get your breaks.
Kontra érvek
Tiresome, hard work.
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Ikea was good environment working for freshers, I am also a fresher iam enjoyed working there. Ikea is one of wonderful company in India. Like to work again there
Pro érvek
Biryani
Kontra érvek
Yes
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IKEA gives good hours but who knows how long you will enjoy being there customers are extremely rude you could say like at any store but what makes it the hardest is IKEA’s policies and computer systems which are complicated and outdated make everything 10x more difficult than it has to be for the employees as well as it being frustrating for the customers. Also many are not trained well which results in problems being passed down the store while customer is being told 4 different things until someone can figure it out. Don’t recommend applying to anything that says customer service in the title.
Pro érvek
Good insurance, Pto
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If you wanted long term and don’t plan on advancing, I wouldn’t recommend it. It was fun, and relaxed for the most part, but customers were awful to work with. Ikea as a whole though is a great company, and they take care of you.
Pro érvek
Fun environment cheap food nice co workers and management
Kontra érvek
customers are rude very repetitive
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Friendly coworkers, fair pay and scheduling. Some hiccups with HR though that impacted my start date. Very inclusive work environment. COVID compliant.
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This job can be definitely overwhelming with customers but definitely stress free lots to learn in all areas room to grow with the company .Great pay and benefits out the roof .If your shy and dont like to talk to alot of people from all over the world then this is not the place for you.If you love to talk to people and making them happy then this is the right place for you and if you definitely have patience then this job is PERFECT for you.FREE DRINKS AND AFFORDABLE MEALS $2-$3-$4 & Free breakfast.Never a dull moment LOVE MY JOB💯❤👋
Pro érvek
Great discounts, free drinks, Great benefits.!
Kontra érvek
It never slow down its always extremely busy!
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The job was crazy,horrible, and I felt overwhelmed, overworked and underpaid. Management needs to be better. Customer Service was the worst department.
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Managers are supportive. Friendly work environment. Flexible hours. Move up within the company. Culture is great, Ikea support all types of cultures, and celebrates.
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Shift patterns play havoc with your home life. Very clicky. You get promoted because you conform and agree with the managers. If you have ideas you are seen as a threat. Managers taken on from outside the company soon leave as their ideas and suggestions are side lined. There are some good TL’s but most suddenly become busy when you are in need of help if you have a call you need assistance with.Free parking and lunches are a bonus as well as cake on lots of occasions.
Pro érvek
Wages
Kontra érvek
Unsupportive Team Leaders
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Its retail, so, you'll hate that part but if you're looking for a team to support you and actively make sure you are comfortable, this is the job. They believe in working together but also beyond work that you have a life. They will work with you to achieve that work/life balance.
Pro érvek
Insurance, employee discounts, $3 lunches, free stuff, pto
Kontra érvek
Constant changes in policies
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The company has amazing benefits. If this is a major factor for you in terms of looking for a job, I HIGHLY recommend IKEA. I do think, however, that if you are a full-time student (like I am), who doesn't need to work 40 hours a week, and needs a little more flexibility in your schedule, I would not recommend it.
Pro érvek
Free food, coffee, benefits
Kontra érvek
People are mean, schedule is unpredictable and difficult to manage with school
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  1. Customer Service Representative