I worked at IBM in the B2B sector, our contacts were quite cooperative and knowledgeable. Luckily, I had the chance to support six different countries, so everyday was a new challenge by getting to know each others' culture and work attitude.
As member of the Sales Transaction Support, responsible for advising Sellers in the Global Business Services brand from qualification till contract signing and ensuring compliancy with the IBM internal processes: · Client management: responsible for maintaining ‘trustful’ relationship with Sellers and core Project Management Offices, initiating various business initiatives in order to smooth the processes (including testing of new tools). · Project management: organizing status calls, requesting claim codes, taking part in proposal production, setting up team rooms, ensuring documentation in repository tools. · Bid support: preparing bid retro-planning, contacting aligned functions such as Legal Department, Global Centers, Pricing/Accounting, Resource Management, Risk Department, Procurement and enabling hand-over of the contract package to Customer Fulfillment · Pricing focal point for GBS Benelux: calculating profitability of the deal and ensuring that all resource-related costs are taken into account (e.g.: exchange rates, taxes, immigration laws, visa etc.) up to 32 M euros · Proposal support: ensuring consistency in Proposal text, style and formatting, preparing/pre-filling templates, looking up ‘Intellectual Capital Property’ in databases.
I have worked in the Benelux Team, the colleagues were great to work with. I also took part of the newcomer training in the last 6 months of my employment.
The hardest part was to get the necessary information from the sellers and the most enjoyable part was to organize everything that a sales opportunity needed from qualificationtöbb... till it was won.kevesebb