A Day at Work at Google Fiber
- A typical day would would be to start by checking in to my work station by logging on to phone. answer calls to support fiber install techs in there needs. analyze calls (call volumes & reasons for calls) to sreamline and understand call flow.
-I learned more more inquisitive tech support questions
-managed dashboards to display findings on call volume and reason break. use this data to create call flow trouble shooting needs and streamline call response time
-job culture is creative, fair, non-restrictive or judge mental
-job is not difficult, some areas are tedious
-most enjoyable par for me is data analysis
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