Terrible management. No work life balance, I was monitored for and questioned about ever getting up from the desk as a customer service rep. I got a kidney infection from this and was refused to be allowed to leave work. Almost ended up in A&E as a result. Had to get an emergency medical appointment at the weekend.
Each day would involve approximately 20 cases to be solved, each varying on topic and product. There were always new updates to learn; research and knowledge development were also required when not writing emails or taking calls from customers.
The management really supported individuals with one-to-one feedback and team meetings. Colleagues were always available to answer technical questions.
The most difficult aspect was maintaining 90% customer satisfaction at the same time as solving all cases within 96 hours. It was the most satisfactory part when these two main objectives were achieved.