Stressful but well fed - great co-workers
Lack of training and a 'Trainer' who only showed up a few times. Unfair 'scoring process' on calls; if both survey questions weren't answered at the end of the call, you didn't receive credit for positive feedback on first question. If a customer was upset because they hadn't had their Google Fiber installed yet, and they said they weren't happy with the company on the Survey, it counted as a 'FAIL' for me.
The company had made unrealistic promises on install & built dates which in turn made several people very upset.
Most enjoyable were my co-workers, who were very helpful, and free food in the mini-kitchen.
Well stocked mini-kitchen
short breaks on a 12 hr shift; one 10 min, one 15 min, and 30 min lunch
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