Working for Sellbytel// Google Project
Customer Success Manager (Jelenlegi alkalmazott) – Barcelona, Barcelona – 2017, november 26.
I have been working for Google Android Project for more than a year now, receiving inbound calls, doing outbound calls, answering customers by email when following up their potential issues/ questions and also provided help through the online chat service.
The most enjoyable part of the job was the great atmosphere at work. It s mainly due to the team itself and the "Goolgey" attidue everybody has in this project. On the top of this, all the agents receive trainings which is great when one wants to provide an efficient support to the customers. We had support as well whenever we needed from the Tier 2 agents always available on request.
Our Team Leaders were also really present and close to us which is definitely a plus when you have to deal with angry customers.
Atmosphere and working conditions.
Sometimes trained for a special product after I had already to deal with it