Google is a great place to work for if you’re not working through a contracted company. They’ll lay you off quick. We were all offered compensation, but they didn’t give us a 30 day notice. We just came into work one day, pulled into meetings and told we were laid off.
Great place, friendly environment, good pay and incentives.
I was on the Google Play contract with Xerox for two years. The pay was less than stellar, the benefits were below par, and the work environment was a few card tables in a poorly ventilated room for the first few months I worked there.
Xerox lost the contract eventually, so there is no real reason to utilize this review to judge any other Google contracts against my own experiences.
Access to the entirety of the Google Play library
Draconian schedule, no real work life balance, uninspiring management, back to back calls with customers.
Stressful work environment, very small breaks and a lot of pressure. The company offers sweets as "perks". Not many other benefits. Expected to do the same job as when working for Google, but paid significantly less. A persons lasts there between 6 months -1 year, and then they change company - so that says a lot.
Working at Google was great. Everyone wants to work there and be apart of the organization. The job itself wasnt great and I would not recommend working with Telenetwork unless you love customer service roles.
Responded to inquires for clients in travel and post travel. This job allowed me to travel to great destinations. Being able to travel for work was a great opportunity to visit new places and learn new cultures.
As Google champion at Waitrose Saltash, I was expected to work my normal section and took the additional role as Google champion. I went to many training sessions and learnt more about the businesses than was probably required.
Each day would involve approximately 20 cases to be solved, each varying on topic and product. There were always new updates to learn; research and knowledge development were also required when not writing emails or taking calls from customers.
The management really supported individuals with one-to-one feedback and team meetings. Colleagues were always available to answer technical questions.
The most difficult aspect was maintaining 90% customer satisfaction at the same time as solving all cases within 96 hours. It was the most satisfactory part when these two main objectives were achieved.
A typical day at work was busy and very involved. I learned how to handle customers from all aspects and how to use all of Google products with an extended amount of knowledge. The management of the company itself was a little unorganized because things were constantly changing and the employees were never informed. My co-workers were all hard working individuals as we were trained to be. The hardest part of the job was the administrative figures never could keep the employees in the loop of what was going on with the company because they barely knew themselves. The most enjoyable part was working for a company that Google considered to be the voice for Michigan, also learning about the Google products and brand was a very amazing thing.
The pay was great and they let you work an infinite number of hours