G2 Secure Staff-ról
G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. We provide a full range of airport services including ground handling, cargo, cabin cleaning and passenger assistance. The G2 core values of “People, Service and Integrity” provide the foundation of our culture that promotes diversity –1 kép megtekintése innen: G2 Secure Staff
We provide a wide range of aviation service solutions, including Terminal, Security, Aircraft Appearance, Ramp, Passenger Service, Cargo and Maintenance services. Please see our services tab at the top of our page to view a detailed page with each service. We provide services for long and short term agreements based on your company’s needs.
We only use the most up-to-date technology to assure our operations run as smooth as possible. Our tablet devices can track the location of our work force as well as assign necessary assignments in order to create a quick and smooth experience for our customers. We also utilize the same technology to improve timeliness within our operations.
Due to experience, we have a great understanding of the aviation industry and take notice when we see an employee going above and beyond their line of work. To those employees who work hard day in and day out we award with a Service Excellence Pin. This unique pin can be proudly displayed on their outer most garments while they work.
Our customers have all responded very favorably to our service delivery which is led by experienced management and dedicated employees. Our Operations management consists of a blend of former airline, aviation staffing and aviation security professionals. The talent level and diversity of this team allows G2 to funnel customer resources directly to the operation in a quality manner.
Our primary focus is to ultimately limit air carrier expenses in challenging times. Accordingly, all legacy and many low cost air carriers are included in our overall client portfolio of approximately 100 customers.
How We Do It
Our commitment to delivering the highest quality customer service is not only a principle by which we operate; it is at the very core of our corporate culture. At G2, we understand that your passengers’ experience is a direct reflection of our customer service. That’s why your customers aren’t just an afterthought, they’re our first thought.
To succeed in providing both you and your customer with world-class service, all of our employees undergo rigorous training, including participation in our exclusive G.O.T. service program.
Founded on what we believe are the three fundamentals of customer service—Greet, Offer, Thank—this detailed training, focuses on the best practices of providing friendly, professional customer service to passengers while creating a positive work environment for co-workers.
Greet: Our staff acknowledges your passengers by kindly greeting by name, making eye contact and using a warm, welcoming smile.
Offer: We make a genuine effort to assist the passenger, putting them at ease and helping them feel comfortable and safe. We make sure each passenger knows we are available should they need any help or information.
Thank: We thank passengers for their business, making them aware we value their business and constantly strive to provide them with the best service.