A typical day at work is multi tasking back to back phone calls. Tracking packages and processing orders doing billing and sales.
Management isn't helpful
They offer great benefits.
Loved working with my co-workers when I worked at brick and mortar it gave me the opportunity to train and help new.hires. i miss my friends not the job
It's unfortunate that their original motto of "People/Service/Profit" has been flipped upside down. Management seems to feel it's more important to impose severe discipline than to be grateful for the service of their employees. Ultimately, it's customers that pay the price by receiving less service.
Mandatory overtime with no notice. Could only get out of it using personal time. Manager are very unprofessional and training discussions are not recorded so it's your managers word against yours when they act inappropriate to the point of tears.
Not the company I originally signed up for in 2001. The original call center reps are slowly being replaced with outsourced vendor reps from outside the U.S. who do not receive the same training as the original reps did, yet we are held accountable for everything, including fixing what the outsourced vendors do wrong.
calls come in back to back
there are quotas that need to be met to maintain the job
management is clueless regarding certain issues
I would not advise anyone to work there due to the environment and management
Answering incoming calls from customers about anything Fedex. Can be very stressful with the many diverse types of people on the phone. Unrealistic management expectations. Strict and firm policies on everything.
I work from home, the hardest part of the day is having a system that works. I am very educated in what I do, I was a Training Lead for the company for several years before being assigned to come home to work. I am always looking for ways to make my job easier, and a better experience for the customer as a one stop shop. My manager is fair, and keeps me informed on what is expected of me on a weekly base
if your system break, your paid is 4hrs per day as you wait on the replacement
There were a lot of changes in the 15 years with FedEx. I had multiple cross training. Drove a tug, learned how to de-ice airplane, office work, train others. I learned I was capable of more than I ever thought at FedEx.
I could not bring my job home to Missouri from Texas with me.
I enter employee timecards for hours worked. I run 3 managers reports reflecting work codes, also reports to senior manager. I also, do the international packages contacting custom brokers, emailing paperwork, and proper scans. I also, do a quick check of the warehouse making sure all packages left should be there and all are out for delivery. I also, have other tasks I perform when needed but not dalily.
The work is rewarding and presents challenges. There are always opportunities to learn and grow. The job requires diligence and maturity. There is the expectation that each person will do their assigned job.
FedEx Services is a great place to work.
Indipendance is expected and when well done, it is rewarded.