FedEx-alkalmazotti értékelés erre a pozícióra: Senior Customer Service Representative
Senior Customer Service Representative62 értékelés
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When I started 23 years ago it was a time when women didn't work in this type of job. I had to work harder and smarter to prove my worth. I did that just to put food on the table for my daughter and I. The benefits is why I took the job. Now, they don't offer any.
A typical day at work is multi tasking back to back phone calls. Tracking packages and processing orders doing billing and sales. Management isn't helpful They offer great benefits. Loved working with my co-workers when I worked at brick and mortar it gave me the opportunity to train and help new.hires. i miss my friends not the job
Solid company but they've lost their soul to the God of Profit, at the expense of people and service.
It's unfortunate that their original motto of "People/Service/Profit" has been flipped upside down. Management seems to feel it's more important to impose severe discipline than to be grateful for the service of their employees. Ultimately, it's customers that pay the price by receiving less service.
treated like you are just a dime a dozen from management!!!!! Management very uneducated and had their employee pets!!!!! very unruly and ignorant management!!!!!!
mangers having employees as their pets and causing hostile environment!!!!
Training isn't adequate and they through you to the wolves and expect you to thrive. Petty co-workers that you have to watch out for. Only 2 positives: great benefits, relocation possibilities The benefits are not only priced great but also they are very comprehensive.
great benefits, relocation possibilities
Pay increases are really small and more duties are added every year
Mandatory overtime with no notice. Could only get out of it using personal time. Manager are very unprofessional and training discussions are not recorded so it's your managers word against yours when they act inappropriate to the point of tears.
Not the company I originally signed up for in 2001. The original call center reps are slowly being replaced with outsourced vendor reps from outside the U.S. who do not receive the same training as the original reps did, yet we are held accountable for everything, including fixing what the outsourced vendors do wrong.
too many to list
It is a great company to work for. They have updated technology to keep up with - innovative company. I wish I never left but had to due to relocation and school hours/conflict.
New skills obtained and great experience with customers.
Mandatory overtime may conflict personal time off scheduled
calls come in back to back there are quotas that need to be met to maintain the job management is clueless regarding certain issues I would not advise anyone to work there due to the environment and management
Answering incoming calls from customers about anything Fedex. Can be very stressful with the many diverse types of people on the phone. Unrealistic management expectations. Strict and firm policies on everything.
People or Colleagues.
Workiing at Fedex is fast paced.and challenging. It is a friendly atmosphere. During busy holidays, we are required to work overtime The benefits are good.
We are offered unpaid time off if it is not busy.
Mandatory overtime is sometimes required.
I work from home, the hardest part of the day is having a system that works. I am very educated in what I do, I was a Training Lead for the company for several years before being assigned to come home to work. I am always looking for ways to make my job easier, and a better experience for the customer as a one stop shop. My manager is fair, and keeps me informed on what is expected of me on a weekly base
if your system break, your paid is 4hrs per day as you wait on the replacement
Worked remotely, constantly learning new methods and applications. Management is very involved and supportive. High volume of calls. Mandatory overtime during Christmas time.
Great management and worked from home.
Incoming calls from customers about deliveries. Learned how to determine about the time a package will be delivered. Hardest part was working during Christmas.
work from home
working from home took away from culture
There were a lot of changes in the 15 years with FedEx. I had multiple cross training. Drove a tug, learned how to de-ice airplane, office work, train others. I learned I was capable of more than I ever thought at FedEx.
I could not bring my job home to Missouri from Texas with me.
I enter employee timecards for hours worked. I run 3 managers reports reflecting work codes, also reports to senior manager. I also, do the international packages contacting custom brokers, emailing paperwork, and proper scans. I also, do a quick check of the warehouse making sure all packages left should be there and all are out for delivery. I also, have other tasks I perform when needed but not dalily.
Typical day was very faced paced and I learned how to make a repeat customer. Management listened to the concerns of the employees. HR department was very professional and listened
benefits and compensation
30 min lunch breaks /work load