Working at FedEx has been a great learning experience!
I've had the opportunity to gain a wealth of knowledge in the courier field of delivering and the pick up of documents and packages. Working with others and interacting with customers has afforded me the ability to do what I love most; providing great customer service.
Although, my workdays are structured routes, sometimes I may become a little pressed when others have been very relaxed in their daily responsibilities and expect me to assist with their most difficult deliveries. The the hardest part of the position is to encounter a customer who is not pleased with the delivery service provided for a route that I was not originally assigned. During these occasions, I exercise my excellent customer service skills to diffuse the issue and regain the customers trust for our services.
Current management attempts to work well with staff. At times, the working environment can seem divided but ultimately, we all know what daily goals have to be accomplished. Previous management ran an operation that was seamless and there were less issues.
Overall, I'm very pleased with this position but would like to have an opportunity to seek advancement. The company should review their wavier process and/or allow employees more flexibility for relocation purposes.