This is a good solid job for someone who needs a steady income. The work is not difficult and there is room for improvement and career progression. If you would like to have a full career here they are willing to help you with their ASPIRE program. The ASPIRE program is a leadership mentorship to help you move up in the career ladder. If that is not your interest they have other departments that you can eventually move to after applying and successfully completing the internal interview. You can also stay in the operations field if you are not interested in moving departments. I would highly recommend FedEx Custom Critical as a place to work.
All endorsements, working as a sub contractor, we were able to bid loads from the offered rate. Very competitive, positive atmosphere, made some life long friends there. Their load board program needs to be rethought but overall, a great experience.
Great place to work but the pay is not that great. The benefits more than make up for the pay. First class organization. I would recommend this place for anyone who cares about working in a non-toxic work environment.
In addition to great pay and job benefits, employees are able to work from home on occasion rather than spending time off due to appointments or other things that come up. Teamwork is important and encouraged throughout the company, as well as encouraging employees to recognize each other for jobs well done.
FedEx is more concerned about numbers that's why employees are micro-managed. Write-ups for using the bathroom over 8 minutes per day is routine. And, heaven forbid if you forget to sign in after every break, you're eligible for the guillotine!
As a custom critical driver, I was disappointed when I discovered that Fedex actually does not have a viable load board, to pick real time loads from. It place me as a driver in a stressful environment. Since there were no real time loads to choose from, I left.
On a positive not, when you called to speak to a operator you always got one. Weather that operator could help was a different story. It was always hard to get your assigned manager on the phone. It appears they were extremely business.
Overall, I really enjoyed working for FedEx. I worked for 2 separate divisions of FedEx and did some travel/on-site work as a contractor at a 3rd division. My opinions are based on all the work experience I had. On the whole, the corporation is great and I believe they do honestly care about their employees but the degree of care varies on the local level. Your experience, like with any company, will be based on how fortunate you are to work for a good boss.
Sadly, not everyone in management deserves to be in management or is good at it. This is a fact of life and affects FedEx just like any other company. If you have a good boss/ supervisor, the small things about the actual job you are doing and the company policies are tolerable. If the management is lacking in their professionalism or management ability, this is when the job you have can become unbearable- especially if you are in a high-stress role to begin with. When I worked for FedEx Tech Connect, the customer service division for FedEx Freight and Express Freight, I enjoyed it. My job was high stress and could wear on a person after a while, but all of the management in that particular office was friendly, helpful, professional, and valued me as an employee and person.
When I worked for FedEx Custom Critical in the Air Division, I would say my impression of the job and how I felt about the work I was doing was directly related to whether I had a good supervisor or not at the time. For the majority of my time, I really enjoyed what I was doing at Custom Critical and I liked the various management I eithertöbb... reported to or would interact with on a daily basis. Let it be known the Senior management at Custom Critical are excellent people and I always enjoyed seeing them in the office or helping them with things. However, during my last year with the company, I changed who I reported to within my department and the job became less enjoyable and tolerable because this supervisor was not very professional in how they dealt with things. To be honest, they are not a good supervisor and should not be in a management role.
Overall, however, FedEx is a nice company to work for and I would work for the company again in a different role or division.kevesebb
Pay, Senior Management, Employee Benefits, Overall Culture of Company
Local Level management is either horrible or great, Poor work-life balance in some roles, Some positions are very high stress
FedEx as a company is a fine place to work and form a career in, so long as you are not placed within the first floor's operations departments. In those various positions one will find themselves continually stuck in a job that overworks and underpays you for the tremendous load of information and effort that needs to be processed daily by one basic agent. Any attempt to move to other departments will be shot down by supervisors who will go to great lengths to suppress your ability to advance beyond them, and any attempts to bring such issues up with HR will result in a brush off.
If you seek a career at FedEx now, currently, be advised that they are currently in the process of restructuring the entire company, and many of the operational staff may be asked to move to Tennessee within the next 3 to 5 years, with non-operational employees essentially being given a guarantee that they will lose their jobs soon.
FedEx's corporate culture has an unspoken and unacknowledged air of racism to which people communicate with each other both with drivers, as well as with each other. While some people are fine with simple jokes, many of the support and customer service staff seem to have issues comprehending even the slightest accents, demanding that the drivers speak better English.
Your achievements and hard work will almost never be recognized. You will get no compensation for going above and beyond. And you will most definitely not be considered for any advancements or pay raises based on your individual skill and performance with drivers and customers. You will be consideredtöbb... based entirely on an excel spreadsheet dictating how many alerts, emails, and phone calls you take in a week; this is regardless of how effective the individual actually is.kevesebb
Decent Benefits, 401k and Life Insurance, Food Days
Garbage Managers, Suspicious Corporate Environment, Lack of Empathy and Compassion from even basic employees and Supervision.
Great place to work and culture is excellent. One of the few companies left that offer pension with 401k company match. Wish the company would not be relocating as it is one of the Better companies I have worked in my career.
Managers were more worried about how often and how long I went to the rest room than helping employees or customers. Fedex.com website is a joke. Can't believe I stayed 10 years at the Uniontown Freight call center. Worst job I ever had. Yearly bonus averaged about $ 250 before taxes. Has pension but 401k is average. Health insurance is good