Some days were very slow and I had very little to do, but while in shipping, you have many challenges to overcome: ordering supplies, maintaining the area, packing and shipping out merchandise, making sure the back room was organized for inbound and outbound, and making sure you could get through the close out express rush.
In production, there were always orders to do, even when there weren't customers coming in constantly.
FedEx is a customer service based business, placing their customers at a top priority, but always backs up the policies and procedures and will always stand behind their employees when it comes to enforcing the policies. Every employee is encouraged to handle difficult situations and when support from management is needed, it is gotten.
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