The managers are just awful at the Tonawanda location, as are a lot of the CPA account administrators. You are reviewed every day as an import coordinator and it is difficult to dispute any negative reviews that you receive from QA. Government regulations can really trip you up and slow your processing time, which does effect your monthly review ratings with a manager on efficiency and effectiveness numbers, so that's a bummer.
If you keep your head down and learn to play the game and grab the easy shipments, you will be fine. I know a lot of people who work here who have a bit of lateral or upward movement between departments, so it's possible to move around, too.