A typical day at work involves a lot of customer interaction. An employee must be flexible enough to help customers with many needs: printing, faxing, shipping, and others.
What I learned: customer service. It is a much overlooked part of life and business. Good customer service can turn a bad situation into a good one. I also learned how to manage my time wisely. As Lead Project Coordinator, I had to oversee every print job which came into the center. I had to share jobs that were too large and prioritize jobs to get them finished correctly and on time.
The management at FedEx Office is consistent from store to store because of excellent training from the corporate ranks. However, once above the store manager level, management can occasionally lose touch with what kind of interactions take place on the floor. Processes have been put in place that actually make it more difficult for some customers to get in and out quickly when placing an order. These processes are meant to prevent errors in production, but they just aren't perfect for every customer.
The hardest part of working at FedEx Office is the amount of customers that can come in to the centers with the limited amount of employees available on the floor. Staffing needs to be increased to better assist customers.
Being able to help people is the most enjoyable part of working at FedEx Office.
consistent scheduling, good healthcare, good management
short staffing, insufficient point-of-sale and order-taking systems