A typical day at work is receiving holds, opening the front counter, working on issue packages as well and handling walk in customers. As a front facing staff we need to be always in our best mood and understand and empathize with the customer and help as much as possible at store level. There are restrictions throughout the shipping world and we need to be on our toes to catch the unlikely items that would be prohibited in certain countries. We are set with a large list of responsibilities that need to be followed at all times. The workplace is a relatively good place to be, the majority of the time we are faced with being short staffed and that would be the hardest part, we were given 12 hour shifts because of this issue and the hardest part is that we were expected to do these long shifts. It is mentally and physically exhausting. The people; both customers and co-workers are extremely enjoyable and we genuinely have a friendship.
Long hours, lack of staff