Unstable helpdesk employer
Helpdesk Technician (Volt alkalmazott) – Batavia, NY – 2018, június 23.
The VA allows contractors to bid on the helpdesk contract every year, and the VA will go with the lowest bidder regardless of how long the current contractor has been providing their tech support. Because of this, the average helpdesk technician always has cause to feel uncertain about how long they will be employed. The winning contract agency is free to do as they please with the current technicians' wages, and they will often cut those wages to stay within their budget. (Remember, they were the lowest bidder; the costs have to be cut somehow). It was also very frustrating to work under such a short time constraint, since I knew I could resolve the caller's issue. There was also very little opportunity to work your way up to a Tier 2 (or above) level, since that was often not provided by the same contract agency - some of those positions were internal. Such inconsistency means the technician ultimately loses.
On the positive side, overtime was rarely required, and my schedule was consistent. That meant I could reliably plan my personal activities around my work schedule without worrying that I might have to cancel. Also, I did learn a few technical tricks. For a helpdesk position, the pay was not too bad.
pay was OK for Tier 1 helpdesk, chances to learn, consistent scheduling
Uncertain if you will be laid off based on contract bidding, little chance for advancement