This is a sales position that guarantees really nice hourly rate for first six months during training. Upon its completion, it drops down to $12.50 an hour, or commission, whichever is higher. Chargebacks must be taken into account, if planning on making paycheck on commissions. Great benefits, including free internet & all cable channels (still have to pay for equipment), plus four free tickets to any Universal theme park every year.
Training was above average, but not exceptional. Its hard to receive answers to certain questions. Managment can be iffy, whereas one supervisor is really exceptional., another supervisor is aloof & disinterested. There are extremes in regards to styles of management. Too many coachings as well, once or twice a week seems plenty, not daily. Then the issue of the point system to penalize behavior, as in attendance or late arrivals. Life doesn't always play fair & no one can predict when, or how something might occur, or happen, interfering with schedule. The current system is set up on basis of never missing days, or running late, resulting in stressful, nerve wracking state of most employees, all on the verge of being convinced they are about to be fired if they have a flat tire, get pulled over on the way to work, break a tooth & have to see a dentist immediately, or get sick with the flu, or food poisoning & can't get out of bed. Combine this with relentless mantra of pushing "Quad Play" package on every single caller, no matter what caller's circumstances are, all making for a situation best to avoid.
Benefits, co-workers, location
Commissions vs. Low hourly wage, points system for attendance