Comcast-alkalmazotti értékelés erre a pozícióra: Customer Service Representative

1 504 értékelést találtunk a keresésnek megfelelően Mind a(z) 13 916 értékelés megtekintése
1,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Terrible management
Sales Associate/Customer Service (Volt alkalmazott) –  Tennessee2019, augusztus 19.
Very stressful. Your hands are tied on how much you can do to satisfy customers walking in. Your pay depends on surveys from customers who are already upset with Comcast and you can’t help them every time, so they give you a bad survey, and your pay goes down for that month. Then, you get a nasty email from your manager asking why this customer gave you a bad review. Very unfair.
Hasznos volt ez az értékelés?IgenNemJelentés
1,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Pass If You Have Something Better
Customer Service Representative (Jelenlegi alkalmazott) –  Denver, CO2019, augusztus 18.
I cannot recommend this place to work since Comcast being a big company that it is runs their business like an early 19th century corporation. The means of getting a schedule that fits a good work/life balance is done by a shift bid and its unfair to new employees who are new at the job since you will get the worst possible shift. The pay is not great for what you put up with on a daily basis and the benefits will get you through but make sure your doctor or dentist or where you get your prescription glasses is in network. Their is opportunity for advancement if you kiss up to customers over the phone and that includes if they are just downright rude to you. The management could be better and leave their criticism at home instead of being rude to the employees. The culture is bleak and nothing you could feel happy to look forward to or the opportunity of growth. Nobody deserves this hence why I cannot recommend and would pass if I knew this earlier.
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
customer service
Customer Service (Volt alkalmazott) –  Sugar Land, TX2019, augusztus 17.
Fun work place poor store manager loved helping the customers loved coming to work great atmosphere I would work there again I was top sales employee every month I was great at my job and sold bundle packages to great people. the hardest part was working under pressure with a difficult customer but if your patient you will understand that at the end of the day they just want there problem resolved
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Its a great place to work
Customer Service Billing Representative (Jelenlegi alkalmazott) –  Horsham, PA2019, augusztus 17.
Comcast offers great benefits, perks and it's a very competitive place to work. I love what I do as a customer service Representative because I get to communicate with lots of customers
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Loved it
Customer Service Representative (Volt alkalmazott) –  Denver, CO2019, augusztus 16.
I loved working here it was very Relaxed and very easy to learn the equipment and things to do to assist the customer. I love the energy and the benefits and the training was amazing I feel like I learned a lot of skills
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
stressful
Customer Service Representative (Volt alkalmazott) –  Hollywood, FL2019, augusztus 16.
Comcast stressful because of the clients. they call for dumb reason. and some will keep you on the phone for a long time. by a certain amount of time you will be stress out
Hasznos volt ez az értékelés?IgenNemJelentés
3,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Call center
Customer Service Associate (Jelenlegi alkalmazott) –  Fort Myers, FL2019, augusztus 15.
Pretty much your basic call center ... wages and benefits are very good the longer you have been with the company the more paid time off you get ... they offer benefits with 401k as well
Hasznos volt ez az értékelés?IgenNemJelentés
3,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Quick job placement
CSR - Customer Service Representative (Volt alkalmazott) –  Logan, UT2019, augusztus 15.
Comcast put you through a lot of testing and training in a short amount of time and there were quotas you had to meet. If they weren't met the first 30 days you were wrote up and if it wasn't met the next month.... they let you go. Turnover rate was high but if you were good with people, computers, multi line phone systems, and little supervision or assistance then it's a good spot.
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Great place to work loved the benefits
CUSTOMER SERVICE REPRESENTATIVE (Volt alkalmazott) –  Fort Myers, FL2019, augusztus 14.
Great place to work they had the best benefits. Fun co workers . The training is very through. They support many organizations and gives back to the community.
Pro érvek
Fun events always happening
Kontra érvek
Have to meet stats
Hasznos volt ez az értékelés?IgenNemJelentés
4,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Great to work for
Customer Service Representative (Volt alkalmazott) –  San Jose, CA2019, augusztus 11.
Profepssional environment, great team work, lots of training which benefits us. Open door policy, gave lots of incentives for employees who performed or exceeded the goals
Pro érvek
Professional environment
Kontra érvek
Cafeteria is small only vending
Hasznos volt ez az értékelés?IgenNemJelentés
2,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Terrible
Customer Service Representative (Volt alkalmazott) –  United States2019, augusztus 9.
Comcast forced me to resign after my son had multiple health issues and refused to hire me back because of it. I wouldnt recommend this company to anybody
Hasznos volt ez az értékelés?Igen 2NemJelentés
4,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Big, Busy, Sales driven, fun environment
CE2 Customer Experience Associate (Repair) (Volt alkalmazott) –  Denver, CO2019, augusztus 9.
Occasionally slow but frequently fast paced with little room to breathe. There is a lot of support available but it can sometimes be difficult to receive a quick response. Lots of room for advancement and opportunity to earn extra income via commission on top of hourly rate. Most difficult part about this job is dealing with highly irate customers. Metrics can be difficult as well but once you get used to them it can become easier, however job responsibilities were continuously added. Teams have a 'family' vibe, near daily meetings with group and weekly individual visits with supervisor. Frequent additional paid training. This company makes a phenomenal effort to ensure you are physically and mentally comfortable, via mental health benefits and ergonomic workstations.
I found the hard push for sales and the irate customers to be a bit too difficult for me to work with so frequently, but I greatly miss my coworkers and supervisors, as well as the overall environment and the actual work I was doing to help customers.
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Loved my job
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE (Volt alkalmazott) –  Baltimore, MD2019, augusztus 8.
I loved this job I was able to help people on a daily. I would work here again in the future. This job was through an outside contractor. We was located in Baltimore.
Pro érvek
Helping people
Kontra érvek
Dis-Satisfied Customers
Hasznos volt ez az értékelés?IgenNemJelentés
2,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Would not recommend
Customer service (Volt alkalmazott) –  Denver, CO2019, augusztus 7.
Comcast is not a good place to work if you are working on the phone in customer service and repair department they highly favortize there employee's and single ppl out
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
I loved Comcast
Customer Service Representative (Volt alkalmazott) –  Houston, TX2019, augusztus 6.
This was the longest I’ve heard a job I love the job! You have all the tools to make it successful career.. advancement can be difficult but it was always fun cool management
Hasznos volt ez az értékelés?IgenNemJelentés
5,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Great Company to becoming apart of
Customer Service Representative (Volt alkalmazott) –  self employed2019, augusztus 6.
Comcast is very much a good job when you can do it from home &still work out in fields. Comcast have very friendly teams players. Calls do flow in well & it is a fast pace
Hasznos volt ez az értékelés?IgenNemJelentés
2,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Do you enjoy working for kudos or deserved pay?
Payment Services Representative (Jelenlegi alkalmazott) –  Sandy, UT2019, augusztus 3.
Get it in writing or it doesn't count. They work for the community, providing services to gain an outward appearance, but the volunteers are underpaid, underappreciated, and get pats on the head for the cooperation while the company name garners the press and kudos.

Supervisors change the rules for those who laugh at their wit and fan their pride but make life difficult, enforcing pliable solutions by creating rules for those they appreciate less.

This company has its benefits; health, investing, and discounted services, but the extreme lack of pay doesn't even come close to other companies, so it all comes out in the wash.

If you're a "yes man," who enjoys ego strokes in exchange for pay, this is the place for you. Make sure and take full advantage of the benefits.
Pro érvek
Charitable, unlimited overtime, free education, amazing people, bonuses
Kontra érvek
Wishy-washy management
Hasznos volt ez az értékelés?Igen 2NemJelentés
3,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Overall an alright place to work but it's not for everyone
CSR - Customer Service Representative (Jelenlegi alkalmazott) –  Saint Paul, MN2019, július 31.
Your basically on the phone all day taking care of customers general questions, resolving complicated issues and product needs. They offer an 8 week training course which you want to hit hard and fast. It's 90 % modules (online, videos, virtual) with little one on one training. Can be stressful, trainers and supervisors tend to drop the ball in getting you the right support even when it's communicated to them. Training overall could be better organized tailored to individuals needs.
Culture, its's actually good. People overall are great. They bring in food trucks, have vending machines and a cafeteria. Peers are usually good at supporting one another. Management is good with promoting games and incentives.
For me wish the pay and benefits were better. Depending on your work/life experience the pay can come across as average but if willing to take on more responsibility they do offer ways to increase your pay with continued training. Plus they do offer commissions which is up to the individual on how much can be earned. Benefits are good just very expensive across the board (premiums, co pays, coinsurance, etc.) especially if you are married or have kids. The few good things is discounted service for employees and they offer great vacation, PTO, flex time plan. Lastly if you are used to working 1st shift hours M-F this is not the job for you. Most work 2 nd shift hours( ex:1pm to 10pm) and either working one day out of the weekend, every other weekend or every weekend. They do offer a lot of 4 by tens though if you like that.

In my opinion great place to start for the
  több... younger crowd. Lots of training and advancement opportunities. For the older crowd can be a mixed bag depending what you been used to in your past work history. Ex: low cost benefits, seniority, weekends off, day shift hours, higher pay etc. Also, they have a lot of younger people in management and they tend to not know how to communicate and interact with older employees treat them like 20 something year old's with no experience. Can come across disrespectful. Otherwise its also a paycheck if you need to pay the bills lol!  kevesebb
Hasznos volt ez az értékelés?Igen 3NemJelentés
4,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Good pay stressful work environment
Customer service associate (Jelenlegi alkalmazott) –  Tinley Park, IL2019, július 31.
I have worked at a comcast call center for the past 2 years. Hired at $14.91 hourly. 6 months later received a raise and that was increased to $16.18. Also if your shift starts at 12pm or later you receive and additional $1.50. We have quarterly bonues, get commission for sales, and huge discount on all services. Job can be really stressful though. Depending on your supervisor or manager it could be easy to manage. We are really pressured to make sales even though the customer is screaming at you or complaining most of the time. You have to meet your metrics or be in danger or losing your job. If you aren
Hasznos volt ez az értékelés?Igen 4NemJelentés
3,0
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
benefits
Customer Service Associate (Jelenlegi alkalmazott) –  Jacksonville, FL2019, július 29.
I have been a long time employee and I have figured out that Comcast doesn't care about their employees well-being. if you are sick an have to leave in an ambulance you will receive a point for attendance if you didn't call.
Hasznos volt ez az értékelés?Igen 4NemJelentés
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