Lots of good, but a few hard truths
Bookseller/Customer Service (Jelenlegi alkalmazott) – Albuquerque, NM – 2018, január 18.
There are many things about Barnes & Noble that make it a lovely place to work - fair breaks and lunches, good training, a great environment, camaraderie coming easily between coworkers, a raise with every good review, paid sick/personal/vacation time (albeit set amounts), and (in my case) flexibility in working with other commitments. However, no one is allowed full-time hours except for those in a Lead or management position, which means no benefits and no relying on a bookseller's position to pay all the bills.
Additionally, there is high pressure to get every customer to become a Member, which is of course a worthwhile thing to do...but if you don't meet a certain percentage of customer signups per week (and per fiscal year overall), it is counted against you on your annual review. Going in for talks/role-play sessions with the managers has been a point of dread for me, especially because I can do everything right and follow the formula they expect us to follow and still not necessarily see an uptick in numbers despite my best efforts. That is arguably the hardest part of the job for me.
Positives: this job is a great way to build your customer service skills. Being able to help people find what they want or need is my favorite part about it. In any retail position, dealing with the occasional rude person is inevitable, but compared to other places, civility largely rules in a bookstore.
Paid time off, raises
Part time=no benefits, membership pressure