Customer Service Representative (Volt alkalmazott) – Reston, VA – 2017, március 13.
Working at Barnes and Noble in Reston then Fairfax VA, made me smile. But I have to say one in Fairfax was the best, being a lead in the kids department was the best. Seeing the kids eyes light up when they get a new book just makes you smile. Getting to work with all ages and discussing different books.
The management is the best there too, the store manager is always there with a smile and they treat you like family. No matter how your day is going, they are there for you.
The best management team I've ever had the pleasure to work for.
Bookseller (Volt alkalmazott) – Fort Lauderdale, FL – 2018, február 13.
I had the honor of working at the Barnes & Noble store in Fort Lauderdale. The management was simply brilliant. I've worked in a lot of places over the past 35-years. Nowhere have I dealt with a more proactive, responsive and committed team of managers. Of course, everyone would like more hours, but they tell us going in not to expect that, and there are opportunities to advance. Bottom line: if everyone is doing their job everyone's job is that much easier. I was amazed at the extent to which everyone, from the top down, consistently pulled their oars in the same direction. The feeling of putting a book into a customer's hands is something special. Folks who work there take pride in their store, and that makes the menial tasks that much easier to tend. It's a great place to work, especially if you have a love for words.
Head Cashier (Volt alkalmazott) – Nashua, NH – 2018, február 13.
As competitors such as Amazon grow increasingly threatening to the remaining retailers, corporate culture struggles to survive. Hours are cut during slow seasons, and many days often are understaffed. Management has a 'team player attitude' but does not provide any actual resources to assist in well-rounded job performance. In other words: they ask you to aim for the stars, but start you in the gutter. A polished company from the exterior, typical corporate America within. Fine as a seasonal set-up, though not over long periods of time.
Bookseller/Cashier (Volt alkalmazott) – Weslaco, TX – 2018, február 13.
Great fun environment where I got to assist college students and staff with their needs for their college courses. I really enjoyed the leadership roles that my supervisor expressed. Great job especially if you need flexibility while attending college.
Music/Merchandise Manager (Volt alkalmazott) – Johnson City, TN – 2018, február 13.
Barnes and Noble went from advocation localization to becoming a huge toy store that sells books. Their corporate professionals do not do a good job of preparing for the future and consistently use nepotism for internal positions. I felt less and less supported every year I worked there. They do not replace vacated management positions and they eliminate department positions prematurely. I would never work there again.
Children's Lead Bookseller (Jelenlegi alkalmazott) – Lake Grove, NY – 2018, február 13.
Barnes and Noble was a fun and calming work environment. They were pretty intense about customer service and up-selling. However, you receive a lot of recognition for good work. Management was caring and supportive.
Book loan program. Employee Discount. Benefits based on work preformance.
Supervisor (Jelenlegi alkalmazott) – New Haven, CT – 2018, február 13.
A typical day at work involves ringing out customers, making sure the sales floor is clean, helping customers if they need it, processing and shipping online orders, receiving UPS shipments of books and checking them in, stocking the floor with books and clothes, opening and closing the store, and balancing the cash drawers.
Café Server (Jelenlegi alkalmazott) – Braintree, MA – 2018, február 13.
The staff is very friendly and helpful with new hires. The managers are also very nice. Everyone gets along very well. Cafe is typically very busy, since we serve Starbucks handcrafted beverages. We do have to try to up sell every customer in line so that's a bit difficult sometimes.
Bookseller (Volt alkalmazott) – Surprise, AZ – 2018, február 12.
It is fun working with books though it is a retail job so the biggest drawback is that it only takes that one customer to ruin even the best of days. Schedules vary from week to week though they do try to have them out 3 weeks in advance. Recently hours are getting cut and additional work is being piled on the people who are there, a trend that I only foresee continuing. You really get the impression that the people making all the decisions only care about the bottom line and don't give a second thought to their hourly peons.
After 9 years of dedicated service, my position was eliminated abruptly. I lost my livelihood in an instant, along with many others in the company. Management works harder than they are compensated. The people who work there are great. Corporate is the issue. Barnes and Noble is no longer the wonderful company to work for as it was nearly a decade ago.
Rollercoaster of Stress, Job Culture, and what business is
Receiving Manager (Volt alkalmazott) – Plymouth Meeting, PA – 2018, február 12.
BN is one of the most varied places to work it's almost unbelievable. When you're busy there isn't enough help, there are more demands than normal and the stress levels drive you to the point of quitting. When the slow season hits there's nothing to do and it feels like you have too many people working. The best part of working at BN is the people. Most employees and customers are book people, so even though you might be talking business or trying to add on sales to customers, you're really just talking about what everyone is passionate about: books. The downside is work distribution. In our store of about 40 employees less than a dozen were given actual work to do. Only half of that were dependable people that would make sure things were done right and go out of their way to ensure things ran smoothly. Going through our fair amount of turnovers for management, BN often hired outside of the company. Each time you had someone in an authoritative position telling employees how to do a job that they were untrained to do themselves (and had no interest in learning).
Books. Usually relaxed atmosphere. Familiarity with customer and product.
Company more interested in saving money than making money.
I enjoyed the regular schedule of the Receiving Manager position. Organizational Skills and Time management are essential. In spite of the heavy lifting, I really enjoyed the work. The chance to see all the new Merchandise as it came out of the boxes was kind of like having Christmas every day. The management and staff I worked with were a wonderful team.
Bookseller (Volt alkalmazott) – Beavercreek, OH – 2018, február 11.
management was soso, and managing your responses to your boss was laborious half the time but was reasonable the other half.
the emphasis on customer interactions and handselling was egregious and the focus on upselling products and memberships prevented genuine interactions with customers because the corporate motivations could not be truly veiled.
stock is generally automated by an algorithm leading to offensive displays. i routinely had to hide pro-fascist books due to customer complaints only to find them put back in their offensive places.
Sales Associate (Jelenlegi alkalmazott) – Los Angeles, CA – 2018, február 10.
I transferred from one store to another and spent the bulk of my time at the second location. Because the store was small it was a very hands on experience. I learned that it was publishers were those responsible for the prices of books and I took more pride in how our store did to meet our goal. It was a great experience.
Bookseller (Volt alkalmazott) – Chattanooga, TN – 2018, február 8.
Working at Barnes & Noble was the best job of my life. I miss it so much that I nearly cry every time I go back in to shop. The only reason why I left is that the pay is so low, you just can't survive on it. The few full time positions available were paid at the same rate of the part time ones.