Great co-workers and staff, horrid executives with wrong vision
Bookseller (Volt alkalmazott) – New York, NY – 2018, október 26.
The day to day life is filled with shelving books, cleaning up shelves, and helping customers find what they want. This is about the same in any bookstore, but what's different about B&N is that corporate has no idea how to stay relevant. Essentially, books have about a one-month shelf life which financially makes sense but adversely affects customer relations. I remember many times where a customer asked for a book and I'd be surprised that we didn't have it. The usual response to this was, "Well I'll get it on Amazon;" ergo B&N loses sales by having quick turnaround times for books. The leads and managers recognize this issue, but their hands are tied by the demands of corporate which has this bad habit of dumping its inventory to follow trends. If the employees had a bit more autonomy, then this wouldn't be an issue. My coworkers cared deeply; corporate doesn't.
30% employee discount, friendly staff
Micromanagement from corporate